{"id":2398,"date":"2025-08-25T11:46:02","date_gmt":"2025-08-25T09:46:02","guid":{"rendered":"https:\/\/tedo.com.pl\/complaints\/"},"modified":"2025-12-11T12:29:02","modified_gmt":"2025-12-11T11:29:02","slug":"complaints","status":"publish","type":"page","link":"https:\/\/tedo.com.pl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<style>.kb-row-layout-id1012_b7dcc7-cf > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id1012_b7dcc7-cf > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id1012_b7dcc7-cf > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;min-height:150px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1012_b7dcc7-cf > .kt-row-layout-overlay{opacity:1;background-image:url('https:\/\/tedo.com.pl\/wp-content\/uploads\/2025\/08\/pattern-1.webp');background-size:contain;background-position:27% 32%;background-attachment:scroll;background-repeat:repeat;}@media all and (max-width: 1024px){.kb-row-layout-id1012_b7dcc7-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1012_b7dcc7-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1012_b7dcc7-cf alignnone has-theme-palette2-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column1012_747574-03 > .kt-inside-inner-col,.kadence-column1012_747574-03 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1012_747574-03 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1012_747574-03 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1012_747574-03 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1012_747574-03 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1012_747574-03{position:relative;}@media all and (max-width: 1024px){.kadence-column1012_747574-03 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1012_747574-03 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1012_747574-03\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id1012_7c58ed-f1 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id1012_7c58ed-f1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id1012_7c58ed-f1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1320px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1012_7c58ed-f1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1012_7c58ed-f1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1012_7c58ed-f1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1012_7c58ed-f1 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col,.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1012_a8e2ed-f1{position:relative;}@media all and (max-width: 1024px){.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1012_a8e2ed-f1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1012_a8e2ed-f1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38, .wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38[data-kb-block=\"kb-adv-heading1012_16d1e2-38\"]{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38[data-kb-block=\"kb-adv-heading1012_16d1e2-38\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1012_16d1e2-38[data-kb-block=\"kb-adv-heading1012_16d1e2-38\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading1012_16d1e2-38 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading1012_16d1e2-38\">Complaints<\/h1>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div><style>.kb-row-layout-id1012_bf6987-c1 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1012_bf6987-c1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1012_bf6987-c1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:800px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1012_bf6987-c1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1012_bf6987-c1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1012_bf6987-c1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1012_bf6987-c1 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1012_490660-9c > .kt-inside-inner-col,.kadence-column1012_490660-9c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1012_490660-9c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1012_490660-9c > .kt-inside-inner-col{flex-direction:column;}.kadence-column1012_490660-9c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1012_490660-9c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1012_490660-9c{position:relative;}@media all and (max-width: 1024px){.kadence-column1012_490660-9c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1012_490660-9c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1012_490660-9c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43, .wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43[data-kb-block=\"kb-adv-heading1012_fcad1d-43\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43[data-kb-block=\"kb-adv-heading1012_fcad1d-43\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1012_fcad1d-43[data-kb-block=\"kb-adv-heading1012_fcad1d-43\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1012_fcad1d-43 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1012_fcad1d-43\">Conditions for complaints<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c, .wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c[data-kb-block=\"kb-adv-heading1012_2805b2-8c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c[data-kb-block=\"kb-adv-heading1012_2805b2-8c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1012_2805b2-8c[data-kb-block=\"kb-adv-heading1012_2805b2-8c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading1012_2805b2-8c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1012_2805b2-8c\">Complaints should be submitted by e-mail to:<strong> <a href=\"mailto:kontakt@tedo.com.pl\">kontakt@tedo.com.pl.<\/a><\/strong><br\/><br\/>Upon receipt of the complaint, we will proceed to investigate the complaint and respond within <strong>7 business days.<\/strong><br\/><br\/>If the complaint is accepted, the product will be exchanged for a new one after the customer sends back the defective product.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns1012_59075a-93{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns1012_59075a-93 .kt-button{font-weight:normal;font-style:normal;}.kt-btns1012_59075a-93 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns1012_59075a-93 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1012_59075a-93\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn1012_6cb3d8-d9.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1012_6cb3d8-d9.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1012_6cb3d8-d9.kb-button:focus{background:var(--global-palette2, #2B6CB0);}<\/style><a class=\"kb-button kt-button button kb-btn1012_6cb3d8-d9 kt-btn-size-small kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/tedo.com.pl\/wp-content\/uploads\/2025\/10\/Formularz-reklamacji_TEDO_.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\"><strong>Sample complaint form &#8211; downloadable<\/strong><\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints Conditions for complaints Complaints should be submitted by e-mail to: kontakt@tedo.com.pl. Upon receipt of the complaint, we will proceed to investigate the complaint and respond within 7 business days. If the complaint is accepted, the product will be exchanged for a new one after the customer sends back the defective product.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-2398","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"dev_pat","author_link":"https:\/\/tedo.com.pl\/en\/author\/dev_pat\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/pages\/2398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/comments?post=2398"}],"version-history":[{"count":1,"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/pages\/2398\/revisions"}],"predecessor-version":[{"id":2399,"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/pages\/2398\/revisions\/2399"}],"wp:attachment":[{"href":"https:\/\/tedo.com.pl\/en\/wp-json\/wp\/v2\/media?parent=2398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}